Full course description

Emotional Intelligence

Wednesday, February 8, 2018

9:00 am - 3:30 pm

The Enterprise center at Salem State University

Our ability to deal effectively with our emotions in the work place is critical to our success. Emotional intelligence strategies combined with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

Through skill building exercises and group discussion, this one-day course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity.

Introduction

  • Emotional Intelligence in the Workplace

The five Competencies of Emotional Intelligence

  • Self-Awareness
  • Self-Regulation
  • Self-Motivation
  • Empathy
  • Effective Relationships

Applying the competencies

Choice and Control Model

Outcome Thinking

Dealing with Individual Challenges

Action Plans

  • Develop an Action Plan

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard. A permit will also be emailed to you the day before the class begins.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.