Full course description

Maximizing Efficiency With Processes and Procedures

Thursday, November 9, 2017

9:00 am - 1:00 pm

The Enterprise Center at Salem State University

Setting up systems and processes are an important part of running a small business,
even for sole proprietors. Documenting your daily operations in a business operations
manual creates systems, consistency and value in your business. A well-written manual,
also serves as a great training tool.

There are a variety of ways to set up a business manual. In this 4-hour class, you’ll learn:
• Why a manual is important to running your business
• How to document your day-to-day processes
• How to set-up your manual and which key elements are a must
• How to create checklists
• Resources and tools to use in your manual
• How to best use your manual
• How to keep your processes and procedures updated

Disorganization can be costly to a business. Setting up processes will help increase
productivity, save time and will eliminate misunderstandings among employees
regarding their responsibilities. Most important, a manual will help you maintain the
quality of business you have worked so hard to create.

Part 1:

  1. Why Processes & Procedures are an Important Part of Running a Business
  2. What is an Operations Manual & How does it Help with Efficiency
  3. Who Uses Operations Manuals
  4. What are the Key Elements of a Manual

Activity: Filling out the key elements chart for their own business

Part 2:

  1. How to Set up Your Manual
  2. How to Create Usable Checklists
  3. Resources & Tools to Use in Your Manual

Activity: Pick One Process and Write down the full steps for that process

Part 3:

  1. Creating a Training Program Around Your Manual
  2. How to Best Use Your Manual

Activity: Create a Training Program Agenda

Part 4:

  1. Implementing Your Manual
  2. Best Practices for Manual Maintenance

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.